Tier 3: Employee Service Center

Let us provide you with state-of-the-art technology, benefits compliance services and support, and full administrative services. With our Employee Service Center, we connect with your employees, providing professional benefit administration services from our upstate New York office.

Outsource your entire benefit function to HR Works. 

The HR Works Employee Service Center is more than a call center. Our priorities are compliance, consistency, accuracy, customer service and custom solutions. We offer expertise in benefits to the marketplace, taking administrative burdens off your desk and allowing you to focus on strategic issues instead. This solution offers your employees benefit answers and assistance in a proactive and integrated approach. Our service center is a true extension of your human resources department.

Count on the Employee Service Center to handle:

• Coverage questions
• Eligibility inquiries
• New employee orientation
• Enrollment support
• Rate information
• Claim advocacy
• Life event management

Your employees will receive a dedicated toll-free phone number, email address and fax number to contact the Employee Service Center. Our benefits professionals will be well-educated not only in your company's benefit plan details but also your HR practices, ensuring an integrated and organized approach to employee management. Responses to employee questions are scripted, guaranteeing consistency and accuracy. All employee interactions will be documented, and reports will be generated for you on a monthly basis.

The Employee Service Center is available Monday through Friday from 8:30 a.m. to 4:30 p.m.