Date & TimeOctober 29, 2019 8:30am - 12:00pm
WhereFairport, NY area
This interactive course is designed to help managers overcome the issues that make them reluctant to have difficult conversations with employees. The training explores the causes and indicators of conflict, the supervisor’s role to foster positive communications, and a model for effectively managing difficult conversations. Attendees will have an opportunity to practice having tough conversations through various role play scenarios.
- Define conflict and describe its impact on the workplace when handled ineffectively
- Explain the importance of a supervisor’s ongoing communication and timely response to conflict with employees
- Prepare effectively for tough conversations with employees
- Apply the four-step tough conversations model to employee conflict situations