Making Tough Conversations Easier

Management Academy

  • Date & Time

    October 24, 2017 8:30am - 12:00pm
  • Where

    Hilton Garden Inn, 800 Pittsford Victor Rd, Pittsford, NY 14534
  • Credits

  • Price


How to register

Register Now

HR Works, Inc. is recognized by SHRM to offer Professional Development Credits (PDCs) for the SHRM-CPSM or SHRM-SCPSM. This program is valid for the number of PDCs listed above for the SHRM-CP or SHRM-SCP. For more information about certification or recertification, please visit

This interactive course is designed to help managers overcome the issues that make them reluctant to have difficult conversations with employees. The training explores the causes and indicators of conflict, as well as manager responsiveness to issues in order to foster positive communications. Participants will prepare for an upcoming tough conversation and role play various tough conversations using a structured approach.

Learning Objectives

  • Define conflict and describe its impact on the workplace when handled ineffectively
  • Explain the importance of a supervisor’s ongoing communication and timely response to conflict with employees
  • Prepare effectively for tough conversations with employees
  • Apply the four-step tough conversations model to employee conflict situations

HRCI credits are pending.